How it starts: from a 15-minute call to a system watching your inquiries
Before anyone decides, they want to know two things: how much time it will take and what they need to prepare. In short: your time comes to 2-3 hours in total, and we connect to your number, website and Instagram within 48 hours. Below is everything in order, without technical jargon.
Sławomir Kwaśny
Cold to Close
Before we start
You install nothing and you don't change your number. Your phone rings as it always has, and your website and Instagram stay as they are. The only thing that changes is what happens when you don't pick up or don't reply right away.
The start, step by step
1. A call, 15 minutes
First I call your number and you don't pick up - that's what your client gets today. Then you call mine, I don't pick up, and 30 seconds later you have an SMS. Then I ask how many inquiries you get, what happens to your quotes and whether anyone contacts your client list. No slide deck.
2. We work out the leak
Within 24 hours of the call you get the numbers: how many inquiries a month, how many slip away and what they're worth. I tell you straight what can be recovered fastest and whether this offer makes sense for you. If it does, we sign the pilot terms - they fit on one page.
3. An hour about your work
Price list, scope of services, opening hours, free slots and how you talk to clients. Plus access to your number, website and calendar. We agree what the system should say in your name and what it shouldn't.
4. Connected within 48 hours
We connect to your number, website and Instagram. We teach the system your offer and your price list. Meanwhile you work as usual.
5. You test it on yourself
You call your own number from another phone and don't pick up, you write in the chat and check what the client gets. We adjust the tone and the answers until you say it sounds like you. This takes 1-2 days.
6. Pilot: 14 days on real inquiries
The system works on your real inquiries. Every week you get 1 SMS with the numbers from your package: how many inquiries we caught, how many quotes closed, how many clients came back and how many reviews came in. If we don't recover inquiries for you, you don't pay.
7. The decision
After the pilot we count together. You stay on a package or we part ways. If you stay, you keep getting the SMS with the numbers every week, and on the SYSTEM and the system packages we sit down for 30 minutes every month and fix what isn't working.
What you need to prepare
- ●Your price list or price ranges - even if you only keep them in your head.
- ●Your scope of services: what you do and what you don't take on.
- ●Your opening hours and how you plan your slots.
- ●Access to the calendar where you book clients.
- ●Answers to the questions clients ask most often.
You have most of this in your head or on your website. We gather it in one conversation, with no technical documents.
Where to start if you don't know what leaks the most
With the phone. That's where the leak is easiest to count, and the SMS after a missed call works from day one. Then you add replies to messages and reminders about quotes and services - in the order of what leaks the most.
Frequently asked questions
How much time do I have to put in?
2-3 hours in total: 15 minutes for the first call, an hour about your offer and price list, and about half an hour for testing. We do the rest.
Do I have to change my website or number?
No. Your number stays the same. We install the website chat ourselves, if you want it. The SMS after a missed call, the reminders and the reviews work without a website.
Which calendar does it work with?
Google Calendar and most online calendars. If you keep appointments in Booksy or workshop software, the system doesn't see them live - we move the data through an export, and at the start we agree which calendar is the main one so bookings don't overlap.
What if I'm not happy after the pilot?
After the pilot we count together, and you decide whether to stay on a package - based on numbers, not promises. If we don't recover inquiries for you, you don't pay.
Who's behind this? A big company?
No. Cold to Close is me, Sławek Kwaśny, and a system that works for you. I worked in motorsport, at Drift Masters. Cars are my passion, and I understand how much dedication working on cars takes.
Let's see how much you're leaking
15 minutes on the phone. We'll work out how much is leaking at your place, and at the end you'll see on your own phone what a client gets when nobody picks up.
Book 15 minutes