The studio next door has 200 reviews. You have 23. You do equally good work.
After every car pick-up the client gets one message asking for a Google review. If something wasn't right, they can message you first. Reviews come in on their own, without asking at the key handover.
Where it leaks
You know reviews matter. But asking at key handover is awkward, and then you forget. A client rarely goes back to Google on his own to write one. So the map shows 200 reviews there and 23 for you - before anyone clicks anything. Not because they do better work - because someone there looks after reviews.
Step by step, no tech talk
Car picked up
The system sees the finished job in your calendar. You click nothing and remember nothing.
The client gets the request
An hour after pick-up the client gets an SMS asking for a review, with a link to your Google profile. One click, no forms.
The review lands on Google
The link goes straight to your Google reviews. If something wasn't right, the client can message you first with one click - you hear about it first and can fix it.
Reviews grow on their own
Every week, in one SMS: how many reviews came in and what your average is.
Examples from your line of work
Detailing / PPF studio
The client picks up the car after a full-body PPF. An hour later they get an SMS asking for a review. One click, 5 stars and a photo of the car. The review is on Google before they get home.
See how it works for youWorkshop / service centre
The client picks up the car after a clutch replacement and gets a review request. Something knocks, so instead of posting publicly they message you first. You call, you fix it, the client stays.
See how it works for youCar audio, soundproofing and retrofits
A client picks up his car with a new sound system and soundproofed doors. An hour later he gets a review request with a link to your Google profile. Every client gets the same request, not just the happy ones.
See how it works for youWhat changes
Asking for a review
An unhappy client
New reviews
Common questions
Why are Google reviews so important?
The number of reviews and the rating show right next to your business name, before the client taps anything. Google also takes them into account when it ranks results on the map.
Isn't asking for a review by SMS pushy?
It's one message an hour after pick-up, with a simple request. Not a campaign - just finishing the conversation with a client who has just picked up their car from you.
Isn't this buying reviews?
No. The system doesn't generate reviews and gives nothing in return. It reminds happy clients to write on Google what they already told you at pickup. Every review is real.
What about negative reviews?
Every client gets the review request - we don't pick only the happy ones, that's what Google's rules require. But a client who isn't happy can message you first. You hear about it first and can fix it before it goes public.
How many reviews will I realistically collect?
It depends on the number of jobs. If you hand over 40 cars a month, 40 people get the request, and some of them will write a review. How many exactly - you'll see in the weekly SMS, on your own numbers.
When is the request sent?
By default an hour after car pickup. You can change it: the same evening, the next morning. We set it together at the start.
How many reviews do you have, and how many does the studio next door have?
15 minutes on the phone. We work out on your numbers where you leak and what can be won back first.