Nearly 80% of clients choose the first business that responds. How many inquiries are you losing?
Every inquiry from every channel gets a response in under a minute. Website chat, SMS, WhatsApp, contact form. Before you even check your phone, the client already has an appointment booked.
The problem we solve
A client sends an inquiry late at night or over the weekend. They message on Facebook, send an SMS, fill out a form on your website. You respond in the morning, but by morning that client already has an appointment with your competitor. The average response time for service businesses to a client inquiry is 42 hours. Not minutes - hours. Every inquiry sitting without a response is a client who will pay someone else.
Step by step
Inquiry enters the system
Client writes on the chat, sends an SMS, fills out a form or messages on WhatsApp. All channels feed into one place - nothing gets lost between platforms.
Response within a minute
The agent knows your services, pricing, working hours and current appointment availability. It responds immediately and substantively, regardless of the time of day or the channel the inquiry came from.
Inquiry qualification
During the conversation, the agent determines what the client needs, when they want to come in, and what their preferences are. All data goes into your CRM with the full conversation context.
Visit booked
The client picks a time slot and books the appointment directly in the conversation. You get a ready reservation in your calendar, with a description of what the client needs and where they came from.
Examples from your industry
Dentist
Patient messages at 10 PM: 'I have a toothache, is there an opening tomorrow?' Agent checks the calendar, responds in 40 seconds and books an emergency appointment for 8:30 AM. In the morning, the dentist opens the calendar and sees a full case description.
Beauty salon
Client sends an Instagram message on Saturday evening: 'Is there an opening for shellac next Thursday?' Agent confirms availability and books the appointment. The client didn't have to wait until Monday for a response.
Cleaning company
Client fills out a form on the website after hours. Agent responds immediately, asks about square footage, frequency, and preferred date for the first visit. In the morning, you have a quote ready to confirm in your calendar.
Before and after 90 days
Inquiry response time
Lost inquiries per month
Service model
Frequently asked questions
Why does response speed matter so much?
With local services, the client has 3 to 5 options on Google Maps. They don't wait for your response the next day - they go with the business that responded first. Research shows that nearly 80% of clients book with whoever got back to them fastest. The difference between a minute and an hour is the difference between a booked appointment and a lost client.
I have a receptionist - why do I need inquiry automation?
A receptionist works 8 hours a day and handles one channel at a time. Inquiries come in evenings, on weekends, via SMS, Facebook, WhatsApp and the website form simultaneously. Automation doesn't replace your receptionist. The receptionist handles patients on-site, the agent handles everything that comes from outside - simultaneously and without a queue.
Will clients realize it's not a person?
The agent introduces itself as your business's assistant and provides substantive answers about services, pricing and availability. Clients judge the quality and speed of the response, not who wrote it. If the conversation requires your involvement, the agent hands it over to you with full context.
What if the agent says something inconsistent with my offer?
During setup we configure the agent based on your price list, services, terms and most frequently asked questions. The agent only responds within what has been agreed upon. It doesn't invent promotions or promise things you don't offer.
What channels does it work on?
Website chat, SMS, WhatsApp, contact form, Facebook Messenger. Everything feeds into one system. Adding a new channel is a matter of configuration, not a new tool or an extra fee.
What about my clients' data?
Client data is processed in compliance with GDPR on servers within the European Union. We sign a Data Processing Agreement as a standard part of every deployment. We do not share data with third parties and do not use it for any purpose other than serving your clients.
See how it works for your business
Free 30-minute audit. Real numbers, zero commitment.